Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now we are looking for a VIP Account Manager with German language who will be responsible for retaining VIP customers and increasing their lifetime value.
Responsibilities:
✔️ Analyzing customers’ behavior and keeping a personalized relationship with VIP clients & meeting their needs;
✔️ Comprehension of our products;
✔️ Monitoring customers’ performance & behavior in order to evaluate bonus crediting;
✔️ Ensuring that product compliance is being followed according to relevant regulations.
Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
Qualifications:
✔️ 2+ years of experience in the iGaming business;
✔️ 1+ year of experience in portfolio managing;
✔️ Being able to search and find for solutions of customers’ issues;
✔️ Be patient and have negotiation skills;
✔️ Ability to think outside the box;
✔️ Sales driven and motivated to achieve monthly targets;
✔️ Stand for working independently;
✔️ Native/Fluent German Language;
✔️ Good English Language Skills;
✔️ Multitasking;
✔️ Time-managing;
✔️ Productiveness;
✔️ Flexibility.
Why Sofia Stars?
✔️ Competitive salary and monthly KPI bonus;
✔️ Learning and development opportunities and interesting, challenging tasks;
✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Working in a dynamic International company;
✔️ Ability for career and professional growth within the company;
✔️ Social benefits and team building;
✔️ Sunny, spacious office;
✔️ Sports card (Multisport);
✔️ Birthday celebration present;
✔️ Newborn gifts;
✔️ Wedding gifts;
✔️ Food vouchers, breakfast & fruits, and snacks available in the office.
Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.
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