Sofia Stars is growing tremendously, and we continue to conquer new countries! We are seeking a dynamic and dedicated individual to join our team as a CS agent with Portuguese and English.
Role in a nutshell:
We are looking for a Support Agent Specialist with Portuguese & English who will contact and support the best customers in the market.
Responsibilities:
✔️ Providing support in Portuguese by email and Live chats;
✔️ Processing with high attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
Qualifications:
✔️ Proficiency in English and Portuguese, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
Why Sofia Stars?
✔️ Official employment and full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Competitive salary and attractive bonus scheme;
✔️ Working in a dynamic International company;
✔️ Birthday celebration present;
✔️ Ability for career and professional growth within the company;
✔️ Sportscard (Multisport) - partly covered & team-building events and activities;
✔️ Sunny, spacious office;
✔️ Wedding and newborn gifts;
✔️ Time for proper rest and 20-25 working days of annual vacation, maternity leave support;
✔️ Breakfast, food vouchers, fruits, and snacks available in the office.
Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.
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