Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
We are looking for a Norwegian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.
Responsibilities:
✔️ Being able to search and find for solutions of customers’ issues
✔️ Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs
✔️ Monitor customers’ performance & behaviour in order to evaluate bonus crediting
✔️ Ensuring that product compliance is being followed according to relevant regulations.
✔️ Previous experience as a Sales agent will be considered as an advantage
✔️ Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)
Qualifications:
✔️ Proficiency in English and Norwegian both written and spoken
✔️ Proactive person with good support / sales skills
✔️ Strong communication and negotiation skills
✔️ Attention to details
✔️ Previous experience will be considered as an advantage
Why Sofia Stars?
✔️ Monthly food vouchers (180 BGN);
✔️ Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;
✔️ Starting from 20 paid leave days;
✔️ 6 additional days of sick leaves without document required;
✔️ Birthday gift cards;
✔️ Sports card (Multisport);
✔️ Wedding and newborn gifts;
✔️ Breakfast, Friday lunches, fruits, and snacks in the office;
✔️ Team-building events and activities;
✔️ Career growth opportunities;
✔️ Sunny, spacious office.
Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.
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