Sofia Stars is growing tremendously, and we continue to conquer new countries!
Role in a nutshell:
Now we're looking for a German & English speaking Customer Support Agent to join our team and make his own contribution to our products.
Responsibilities:
✔️ Providing support in German by email and Live chats;
✔️ Processing with great attention to details and content;
✔️ Identifying clients' needs and proactively proposing solutions;
✔️ Focusing on customer expectations and satisfaction;
✔️ Working closely with our team to improve and establish the necessary processes.
Qualifications:
✔️ Proficiency in German and English, both written and spoken;
✔️ Proactive person with good support/sales skills;
✔️ Strong communication and negotiation skills;
✔️ Attention to detail;
✔️ Previous experience as a support agent will be considered an advantage.
Why Sofia Stars?
✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
✔️ Competitive salary and attractive bonus scheme;
✔️ Working in a dynamic International company;
✔️ Birthday celebration present;
✔️ Ability for career and professional growth within the company;
✔️ Sportscard (Multisport) - partly covered & team-building events and activities;
✔️ Sunny, spacious office;
✔️ Wedding gift;
✔️ Gift for newborns;
✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support;
✔️ Food vouchers, breakfast, fruits, and snacks available in the office.
Our recruitment team will check your CV and Portfolio
in a few days. Sometimes it takes more time, so please be patient; we will contact you as soon as possible.
.svg){kind=logo}
.svg)
.svg)